Customer Support, Inbound Sales, and Marketing—all in one subscription. Every conversation, every team—empowering your business to connect, support, and grow.
Stay connected with your users with live chat, mobile app, and more
| Limits | startup | business | enterprise |
|---|---|---|---|
| Live Chat Add a live chat widget to your website to help your users get help with their questions. | |||
| Mobile App Answer questions from your customers where you're with your Android and iOS app. | |||
| Private Notes Add private notes to your conversations to talk with your team internally. | |||
| @mentions Mention your team members in your conversations to get their attention. | |||
| Teams Create teams to deliver the right support to your customers, like sales, marketing, and support. | |||
| Team Auto-assignment Create rules to automatically assign conversations to the right team based on the conversation content. | |||
| Business Hours Set your business hours to automatically assign conversations to the right team based on the conversation content. | |||
| Channels Connect multiple channels to your conversation like WhatsApp, Facebook, Instagram, Telegram, and more | |||
| Auto-responder Set up an auto-responder to automatically reply to your customers when they send a message. | |||
| Pre-chat form Set up a pre-chat form to collect information from your customers before they start a conversation. |
Manage your customers and leads with a CRM that integrates with your conversations, knowledge base, surveys, and product updates
| Limits | startup | business | enterprise |
|---|---|---|---|
| Leads Track your leads and convert them to customers. | Unlimited | Unlimited | Unlimited |
| Contacts Centralize your customer data in one place. | Unlimited | Unlimited | Unlimited |
| Companies Companies are groups of contacts that you can use to group your customers and leads. | Unlimited | Unlimited | Unlimited |
| Custom Filters Filters can be used to group your contacts and leads by any field you want. | |||
| Tags Tags can be used to group your contacts and leads by any field you want. | |||
| Private Notes Add private notes to your contacts and leads to talk with your team internally. |
businessvide self-serve help with a public or private Knowledge Base. Serve articles right from your app with an embeddable widget
| Limits | startup | business | enterprise |
|---|---|---|---|
| Articles Create unlimited articles to help your users self-serve with your knowledge base. | Unlimited | Unlimited | Unlimited |
| Collections Organize your articles into collections to help your users find the information they need. | Unlimited | Unlimited | Unlimited |
| Customize Design Customize the look and feel of your knowledge base with your own branding. | |||
| SEO-optimized Your knowledge base is SEO-optimized to help your users find the information they need. | |||
| AI-powered search Your knowledge base is AI-powered to help your users find the information they need. | |||
| Custom Domain Use your own domain for your knowledge base. | |||
| Reactions & Feedback Allow users to react to your articles and provide feedback. | |||
| Analytics & Insights Track the performance of your knowledge base and see how users are engaging with it. | |||
| Private Knowledge Base Keep your knowledge base private and only accessible to your users. |
Keep users updated & increase feature adoption with announcements, widgets, and email notifications
| Limits | startup | business | enterprise |
|---|---|---|---|
| Posts Create unlimited posts to keep your users engaged with your product. | Unlimited | Unlimited | Unlimited |
| Dedicated Updates Page A dedicated page for your product updates, ex: updates.pipeback.com | |||
| Private Updates Page Turn your updates page into a private page to only be accessible to your users, internally or a specific group of users. | |||
| Email Notifications Deliver your product updates to your users via email. | |||
| Embeddable Widget Deliver your product updates to your users via an embeddable widget. | |||
| Reactions & Feedback Allow users to react to your product updates and provide feedback. | |||
| Analytics & Insights Track the performance of your product updates and see how users are engaging with them. | |||
| Scheduled Releases Schedule your product updates to be released at a specific time. | |||
| Custom Domain & Branding Customize the look and feel of your product updates with your own domain and branding. |
We take security and privacy seriously, and we are here to help you with your security and privacy needs.
| Limits | startup | business | enterprise |
|---|---|---|---|
| Two-Factor Authentication Two-factor authentication (2FA) is a security process that requires users to provide two forms of identification to access their accounts. | |||
| Role-Based Access Control (RBAC) Role-based access control (RBAC) is a method of restricting network access based on the roles of individual users within an enterprise. | |||
| Single Sign-On (SSO) You can force single sign on on a specific domain using Google or Microsoft. | |||
| Single Sign-On (SAML) Use SAML to transfer authentication data between your identity provider and Pipeback. | |||
| Audit Logs Audit logs are a record of all actions taken on your account, including login attempts, API calls, and more. | |||
| IP Access Control You can restrict access to your account to specific IP addresses. |
We are here to help you with your security and privacy needs, and we are here to help you with your GDPR, CCPA, and SOC 2 compliance.
| Limits | startup | business | enterprise |
|---|---|---|---|
| GDPR General Data Protection Regulation (GDPR) outlines certain obligations organizations must follow which limit how personal data can be used. | |||
| CCPA California Consumer Privacy Act (CCPA) is a law that gives California residents the right to access, delete, and opt out of the sale of their personal information. | |||
| SOC 2 Service Organization Control 2 (SOC 2) is a type of attestation that a service organization has met certain security and availability criteria. | |||
| Onboarding Personalized consulting from a member of our team to ensure a quick and smooth start. | |||
| Dedicated Account Manager Account Manager to help you maximize the value you get from your Pipeback subscription. | |||
| Custom Contracts Custom contracts to make sure all of your requirements are met. | |||
| Wire Transfer We can accept wire transfers for enterprise plans. | |||
| Security Vendor Review Assistance from our security team to help complete your security review process. |
We charge you per seat organized in workspaces. You can have unlimited workspaces, but you will be charged individually per workspace.
We accept major credit cards available in the market as visa and MasterCard.
VAT is not included in our plan prices. As most Pipeback customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities).
Yes, we offer discounts to a Nonprofit organizations. Please contact us for more information.
Yes. There is no limit to the number of workspaces you can manage in one account. Workspaces are organized according to an organization and plans are charged per workspace. This makes it easy to manage multiple workspaces that your organization owns in Pipeback.
You can upgrade, downgrade to another plan, or cancel at any time in your settings panel. Once canceled, you will no longer be charged.
Yes, we have an annual plan with a discount.
Empower your support, sales, and marketing teams to deliver amazing customer experiences. Try Pipeback today and see the difference.
